Shipping & Delivery Policy
Effective Date: 01 June 2026
At Captor, a brand operated by MANVIK VISTA OVERSEAS PRIVATE LIMITED (CIN: U47711UP2024PTC211917), we are committed to delivering your orders safely, efficiently, and on time.
This Shipping & Delivery Policy outlines our shipping procedures, delivery timelines, and related information.
By placing an order on our website, you agree to the terms described below.
1. Order Processing
- All orders are processed after successful payment verification.
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Processing times may vary during peak seasons, promotional events, or due to unforeseen circumstances.
Once your order is processed and shipped, you will receive a confirmation email or message with tracking details, where applicable.
2. Shipping Locations
Captor currently ships across India.
For international shipping inquiries, please contact our customer support team before placing an order.
Shipping availability may vary depending on your location and courier service coverage.
3. Estimated Delivery Time
Delivery timelines are estimates and may vary based on location and logistics conditions.
Standard Delivery
- Metro Cities: 3–5 Business Days
- Other Cities & Towns: 5–8 Business Days
- Remote Areas: 7–12 Business Days
Actual delivery times may vary depending on courier operations and local conditions.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, Captor may offer:
- Free Shipping Promotions
- Discounted Delivery Charges
- Special Shipping Offers
These promotions may be subject to specific terms and conditions.
5. Order Tracking
Once your order has been shipped, tracking information may be provided via:
- SMS
- WhatsApp (where available)
Customers can use the provided tracking details to monitor shipment status through the respective courier partner.
6. Delivery Delays
While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Transportation disruptions
- Courier partner delays
- Incorrect delivery information provided by the customer
Captor / MANVIK VISTA OVERSEAS PRIVATE LIMITED shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
Captor will not be responsible for delivery failures, delays, or additional charges resulting from:
- Incorrect shipping addresses
- Incomplete address information
- Incorrect phone numbers
- Unavailability of the recipient at the delivery location
Additional shipping charges may apply for re-delivery requests.
8. Damaged or Missing Deliveries
If your order arrives damaged, incomplete, or appears to have been tampered with:
- Notify us within 48 hours of delivery.
- Provide clear photographs of the package and products.
- Include your order number and delivery details.
Our support team will review the issue and provide an appropriate resolution.
9. Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery cannot be completed due to customer unavailability or incorrect information:
- The package may be returned to us.
- Additional shipping charges may apply for re-shipment.
10. Order Cancellation After Shipment
Once an order has been shipped, it cannot be canceled immediately.
Customers may request a return after delivery, subject to our Returns & Exchange Policy and Refund Policy.
11. Risk of Loss
Ownership and risk of loss for products pass to the customer upon successful delivery to the shipping address provided during checkout.
12. Policy Updates
Captor reserves the right to modify or update this Shipping & Delivery Policy at any time.
Any updates will be posted on this page along with the revised Effective Date.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Brand: Captor
Company: MANVIK VISTA OVERSEAS PRIVATE LIMITED
CIN: U47711UP2024PTC211917
Address:
Arazno-755, Uparhar Pura Pajawa Road, Bamrauli, Near Allahabad, Rajroop Pur, Prayagraj, Uttar Pradesh - 211011, India
Phone: +91 7068676873
Email: support@captor.co.in
Captor is dedicated to providing reliable shipping services and a seamless delivery experience for every customer.