Refund Policy
Effective Date: 01 June 2026
At Captor, a brand operated by MANVIK VISTA OVERSEAS PRIVATE LIMITED (CIN: U47711UP2024PTC211917), customer satisfaction is important to us.
We strive to provide quality products and a smooth shopping experience. This Refund Policy explains the conditions under which refunds, returns, and replacements may be requested.
By placing an order on our website, you agree to the terms outlined below.
1. Eligibility for Refunds
You may be eligible for a refund, replacement, or exchange if:
- You receive a damaged product.
- You receive a defective product.
- You receive an incorrect item.
- The product is missing parts or accessories.
- The product is lost during transit and not delivered.
To qualify, the issue must be reported within 7 days of receiving the order.
2. Non-Refundable Items
Refunds will not be provided for:
- Products damaged due to misuse or improper handling.
- Normal wear and tear.
- Products returned without original packaging.
- Products returned after the eligible return period.
- Customized, personalized, or made-to-order products.
- Items marked as non-returnable on the product page.
3. Return Process
To request a return or refund:
- Contact our customer support team.
- Provide your order number and proof of purchase.
- Share photographs or videos showing the issue (if applicable).
- Wait for return authorization and instructions.
Returns sent without prior approval may not be accepted.
4. Inspection and Approval
Once the returned product is received, our team will inspect it.
After verification:
- Approved refunds will be processed.
- Approved replacement requests will be shipped.
- Approved exchange requests will be initiated.
Captor reserves the right to reject claims that do not meet the conditions of this policy.
5. Refund Method
Approved refunds will be issued through the original payment method used during purchase.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account after processing.
6. Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to our error.
If a product is damaged, defective, or incorrectly delivered, Captor may bear the return shipping cost.
Customers may be responsible for return shipping costs in other cases.
7. Order Cancellation
Before Shipment
Orders may be canceled before dispatch for a full refund.
After Shipment
Orders that have already been shipped cannot be canceled and must follow the return process after delivery.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed the above steps and still have not received your refund, please contact us.
9. Changes to This Policy
Captor reserves the right to modify or update this Refund Policy at any time.
Any changes will be posted on this page along with the revised Effective Date.
Contact Us
If you have any questions regarding refunds, returns, or cancellations, please contact us:
Brand: Captor
Company: MANVIK VISTA OVERSEAS PRIVATE LIMITED
CIN: U47711UP2024PTC211917
Address:
Arazno-755, Uparhar Pura Pajawa Road, Bamrauli, Near Allahabad, Rajroop Pur, Prayagraj, Uttar Pradesh - 211011, India
Phone: +91 7068676873
Email: support@captor.co.in
Captor is committed to providing fair, transparent, and customer-friendly refund and return services.