Returns & Exchange Policy

Effective Date: 01 June 2026

At Captor, a brand operated by MANVIK VISTA OVERSEAS PRIVATE LIMITED (CIN: U47711UP2024PTC211917), we want you to be completely satisfied with your purchase.

If you are not fully satisfied, we offer a simple and transparent return and exchange process, subject to the terms outlined below.

By placing an order through our website, you agree to this Returns & Exchange Policy.

1. Return Eligibility

You may request a return if:

• The product received is damaged or defective.
• You receive the wrong product.
• The product has missing parts or accessories.
• The product is significantly different from its description.

Return requests must be submitted within 7 days of receiving the product.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Include all original tags, labels, accessories, and packaging.
• Be accompanied by proof of purchase or order confirmation.

2. Exchange Eligibility

You may request an exchange if:

• You received a damaged or defective item.
• You received the wrong product.
• The product qualifies for size exchange (if applicable).
• The requested replacement item is available in stock.

Exchange requests must be made within 7 days of delivery.

3. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Customized or personalized products.
• Made-to-order items.
• Gift cards and promotional vouchers.
• Products marked as non-returnable.
• Items damaged due to misuse, negligence, or improper handling.
• Products returned without original packaging or tags.

4. How to Request a Return or Exchange

To initiate a return or exchange:

1. Contact our customer support team.
2. Provide your order number and purchase details.
3. Submit clear photographs or videos of the product if reporting damage or defects.
4. Wait for approval and return instructions.

Returns sent without prior authorization may not be accepted.

5. Product Inspection

Once the returned item is received, our team will inspect the product to verify eligibility.

After inspection:

• Approved return requests will proceed to refund processing.
• Approved exchange requests will be processed and dispatched.
• Requests that do not meet policy requirements may be declined.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect item, Captor may cover the return shipping cost.

For other eligible returns, customers may be responsible for return shipping charges.

Shipping fees paid during the original purchase are generally non-refundable unless the error occurred on our part.

7. Exchange Processing Time

Once an exchange request is approved and the original item is received:

• The replacement item will typically be shipped within 3–7 business days, subject to stock availability.
• Delivery times may vary depending on location and courier services.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.
• Include photographs or videos clearly showing the issue.

We will review the request and provide an appropriate resolution, including replacement, exchange, or refund where applicable.

9. Cancellation of Orders

Before Dispatch

Orders may be canceled before shipment for a full refund.

After Dispatch

Orders that have already been shipped cannot be canceled and must follow the return process after delivery.

10. Policy Updates

Captor reserves the right to modify or update this Returns & Exchange Policy at any time.

Any revisions will be posted on this page with the updated Effective Date.

Contact Us

If you have any questions regarding returns, exchanges, or product-related concerns, please contact us:

Brand: Captor
Company: MANVIK VISTA OVERSEAS PRIVATE LIMITED
CIN: U47711UP2024PTC211917

Address:
Arazno-755, Uparhar Pura Pajawa Road, Bamrauli, Near Allahabad, Rajroop Pur, Prayagraj, Uttar Pradesh - 211011, India

Phone: +91 7068676873
Email: support@captor.co.in

Captor is committed to providing a fair, transparent, and hassle-free return and exchange experience for all customers.